License Activation

The Tetra4D Enrich licensing system makes it possible to activate your license without contacting Tetra4D support.

In order to adapt to various situations, Tetra4D Enrich provides different ways to activate a license on a computer:

  • Online activation (computer connected to the Internet)

    • Activation can be performed

    • From the top menu Tetra4D Enrich > Request license dialog box,

    • From the license manager, accessible in the top menu: Tetra4D Converter > License manager.

    Note

    The license manager is only accessible in the Tetra4D Converter top menu.

  • Offline activation (computer not connected to the Internet)

    • Activation can be performed from the license manager, accessible in the top menu: Tetra4D Converter > License manager.

Important

We have noticed an ADOBE Acrobat Pro issue that may affect the Tetra4D licensing mechanism. If you are installing TETRA4D Enrich for the first time, please verify in Acrobat Pro the below setting and make it sure it is disabled:

Edit -> Preferences -> Security (Enhanced) -> “Enable Protected Mode” in the “Sandbox protection” section.

Then restart Acrobat.

License activation: Online

To access the online activation dialog:

  • Start Acrobat Pro, and select I already have a serial number in the Tetra4D Enrich status dialog (this dialog will pop-up if tetra4D Enrich is running in trial mode).

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  • Or if you are already working in Acrobat, click on the top menu Tetra4D Enrich > Request license to access to the Tetra4D Enrich License dialog.

  • In the Tetra4D Enrich license dialog, enter your serial number

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Note

The serial number should look like: XXXXXXX-XXXXXXXXXX-XXXXXXX-XXXXX

  • Click OK to validate

    Note

    At this stage, an internet connection is required for the license to be activated.

  • If the activation is successful, the following message confirming the activation will be displayed.

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  • Press Ok to close the dialog box.

  • If the activation is not successful, a dialog box will be displayed with a message indicating

what the specific problem is (such as Invalid serial number or Invalid license):

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In such a case, please follow the Offline activation process instructions.

License Activation: Offline

To access to the offline activation dialog:

  • Start Acrobat Pro

  • Click on the top menu Tetra4D Converter > License Manager to access to the Tetra4D License Manager

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Note

  • The license manager is only accessible in the Tetra4D Converter top menu

  • The Tetra4D License Manager tool lists:

    • The installed Tetra4D products

    • The Serial number currently used for each product

      • Your serial number if the product has been activated

      • A generic “trial” serial number if the product is in trial mode

    • The status of each product (Trial mode, registered…)

    • The version of each product

  • Select the Tetra4D Enrich product

    Note

    • Installing Tetra4D Enrich product also installs Tetra4D Converter product.

  • Click on Activate

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  • Input your serial number

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  • Click on Activate Offline

  • Save the “Offline_activation_ XXXXXXX-XXXXXXXXXX-XXXXXXX-XXXXX _macAddress.req” file generated by the license manager

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  • Send the “Offline_activation_ XXXXXXX-XXXXXXXXXX-XXXXXXX-XXXXX _macAddress.req” file to support@tetra4d.com

  • Our support staff will send a license file corresponding to the computer from which you issued the activation request.

    Note

    • The file you will receive will be named as shown below:

      XXXXXXX-XXXXXXXXXX-XXXXXXX-XXXXX \_macAddress

  • Start Acrobat Pro

  • Click on the top menu Tetra4D Converter > License Manager to access to the Tetra4D License manager

  • Select the Tetra4D Enrich product

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  • Click on Import License File

  • Select the .license file you received

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  • Click OK to activate your license

    _images/page15_img2.png

Note

A confirmation message is shown in the left bottom corner of the dialog box.

  • Click Exit to close the window.

Note

  • Even if the Tetra4D Converter license status is set to none, the product is activated by the Tetra4D Enrich license.

Transfer of a license

The below schema presents the process that must be followed to transfer a license from one computer to another one.

Note

If the computer where the product is licensed is no longer available (OS update, HDD failure, etc…), contact the support to execute the transfer.

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