The login credentials for the SpinFire Manage | Pipeline Host service must have appropriate rights to the network share folder and files as well as appropriate rights on server the service is running on. The default is the “Local System Account”.
To change the SpinFire Manage Pipeline Host credentials:
Open Windows Services
Stop the SpinFire Manage | Pipeline Host service.
Right mouse click on the SpinFire Manage | Pipeline Host service.
Select Properties.
Go to the Log On tab.
Set the account and password credentials.
Click OK.
Appropriate CentroPool Credentials
The login credentials for the IIS Application Pool, CentroPool, must have appropriate rights to the network share folder and files as well as appropriate rights on server the service is running on. The default is ApplicationPoolIdentity.
To change the CentroPool credentials:
Open IIS Manager
Select Application Pools
Select CentroPool
Select Advanced settings on the right
Select the … next to ApplicationPoolIdentity
Select “Custom Account” then Set
Key in the Credentials that allow network access to the “Watched Folder” the Pipeline will use.
Select OK
Now, back in the Application Pool list, select CentroPool and “Recycle” for the changes to take affect.
In a distributed deployment scenario, one can delete locations from the Admin > Locations page. If by accident one or many are removed, here are steps to recreate the Location(s).
For location in question, go to the respective web server.
Copy the information from the C:\inetpub\wwwroot\Centro\Configuration\location.config file. Each values is specific to your configuraion. The important information to note are:
LocationName
LocationKey
LocationUri
Example
Login to the ArangoDB interface. Typically, this will be the http://<server name or IP address>:8529
Click COLLECTIONS.
Open the Locations collections.
Click the ‘+’ to create a new Location.
Enter the key value taken from the LocationKey value from the location.config file.
Left-mouse click on the empty object icon and select Append!
Enter “Name” as the object name (be careful as this is case-sensitive).
Enter the name value taken from the LocationName value from the location.config file.
Select Append! again.
Enter “Uri” as the object name (be careful as this is case-sensitive).
Enter the uri value taken from the LocationUri value from the location.config file.
Click Save.
Repeat for any additional Locations that were deleted.
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The following steps describes how to set the application pool permissions.
Open Windows Explorer
Select a file or directory.
Right click the file and select “Properties”
Select the “Security” tab
Click the “Edit” and then “Add” button
Click the “Locations” button and make sure you select the local machine. (Not the Windows domain if the server belongs to one.)
Enter “IIS AppPoolDefaultAppPool” in the “Enter the object names to select:” text box. (Don’t forget to change “DefaultAppPool” here to whatever you named your application pool.)
If the ArangoDB User and/or password changes, or was entered incorrectly during installation, the WebApp will not connect to Catalog and the services will not start.
Here are the steps to Reset the DB User/Password in the “connectionSettings.config” files to resolve the issue.
Actify has seen this issue in production environments when SpinFire Manage is asked to process file formats that are not yet supported (for example the latest version of NX).
What’s occurring is the Application pool , CentroPool, is being automatically disabled due to a series of failures in the process(es) serving that application pool. Uploading such files in quick succession triggers the Rapid-Fail protection.
To alleviat this the Rapid-Fail protection can be disabled for the CentroPool.
To do this,
Open iiS Manager.
Select CentroPool in the list of Application Pools.
Sometimes system event errors are recorded and can be found in the Windows Event Viewer. At times, these errors can also provide valuable clues to diagnosing issues.
To locate these errors:
Go to Control Panel > System and Security > Administrative Tools.
Right mouse click on Application and select Save All Events As…