SpinFire Manage Logs

For reporting issues to Tech Soft 3D Helpdesk we may need the following logs for any investigations. We would recommend making a zip of the whole “logs” folder and ensuring it contains all of the following:

Default Location: C:ProgramDataActifySpinFire ManageLogs

WebApp Logs

• Configuration Folder

• SpinFire ManageWebApp.svclog

• SpinFire ManageWebApp00.log

Pipeline Host Logs

• Configuration Folder

• PipelineHostService.svclog

• PipelineHostService00.log or/and PipelineHostService01.log

• quartz-scheduler00.log or/and quartz-scheduler01.log

• XKit00.log or/and XKit01.log

Pipeline Manager Logs

• Configuration Folder

• PipelineManagerService.svclog

• PipelineManagerService00.log

For SpinFire Manage 7.12.0 Release and later

SpinFire Manage stores all log files to one, centralized, location. The default value is the C:\ProgramData\Actify\Centro7\Logs folder.

This includes WebApp Log, Pipeline Host Logs, and Pipeline Manager Logs.