Technical Support Guides

The Technical Support Guide page gives you access to advanced admin/debugging features and useful recommendations:

• What to include in a support tickets Key details to provide so our support team can resolve your issue quickly.

• Configuring specific ports for_spinfire_vendor_daemon Steps to set up and troubleshoot port configurations for license communication.

• How to find dxdiag file Instructions to generate and share your system’s diagnostic report

• Install or uninstall spinfire issues Common problems during installation or removal and how to fix them.

• Uninstall and reinstall spinfire and net checkerd Guide to completely remove and perform a clean reinstall of SpinFire and related components.

• Spinfire crashing issues Troubleshooting crashes and stability problems.

• Spinfire performance issues Solutions for slow loading, lag, or poor performance.

• Unable to open cad file or missing parts showing incorrectly Fixes for file compatibility issues and missing geometry.

• Dual graphic card issues Resolving conflicts caused by systems with integrated and dedicated GPUs.

• Importer not licensed error What to do if SpinFire reports missing importer licenses.

• Nodelocked license is not activated Steps to activate and verify a node-locked license.

• Spinfire and microsoft windows logs How to collect and share log files for troubleshooting.

If the above guides do not resolve your issues, please reach out to our Support Team