Supported Platforms

Operating Systems

The HOOPS Communicator binaries are supported on the following 64-bit operating systems:

  • Windows Server 2012 and newer

  • CentOS 6.9 and newer

  • Ubuntu 14.04 and newer

  • macOS 10.14 and newer, XCode 12.2 (LLVM)*

Windows users: Please be sure to download the Windows redistributables, below.

If you are interested in support for other 64-bit operating systems please contact us.

*Please note, Server-Side Rendering for the Stream Cache Server is not supported on macOS.


These hardware recommendations apply to systems running the Server-Side Renderer.

Amazon EC2 recommendations

  • Microsoft Windows Server 2012 R2 Base

  • Ubuntu Server 14.04 LTS

Important Note: When using Amazon for Server Side Rendering, ensure that the g2 instance type (backed by physical GPU) is selected when the instance is being created.

Windows redistributables

Depending on your configuration, the following redistributable packages may be required in order to use HOOPS Communicator on the Windows operating system:

Linux dependencies

In order to use HOOPS Communicator in a Linux environment, your system must meet the following requirements:

  • glibc: 2.17 or greater.

  • libstdc++: from GCC 4.8.3 or later.

Web Viewer

The Web Viewer works on the following browsers:




Chrome, Firefox, Internet Explorer 11, MS Edge


Chrome, Firefox


Chrome, Firefox, Safari 8

Android 5+


iOS 11+

Chrome, Safari