Supported Platforms

Operating Systems

The HOOPS Communicator binaries are supported on the following 64-bit operating systems:

  • Windows Server 2012 and newer

  • CentOS 6.9 and newer

  • Ubuntu 14.04 and newer

  • macOS 10.14 and newer, XCode 12.2 (LLVM)*

Windows users: Please be sure to download the Windows redistributables, see link for versioning.

HOOPS Converter: See this link for information about supported platforms specific to HOOPS Converter.

If you are interested in support for other 64-bit operating systems please contact us.

*Please note, Server-Side Rendering for the Stream Cache Server is not supported on macOS.


These hardware recommendations apply to systems running the Server-Side Renderer.

Amazon EC2 recommendations

  • Microsoft Windows Server 2012 R2 Base

  • Ubuntu Server 14.04 LTS

Important Note: When using Amazon for Server Side Rendering, ensure that the g2 instance type (backed by physical GPU) is selected when the instance is being created.

Windows redistributables

The Visual C++ 2017 64-bit redistributables are required in order to use HOOPS Communicator on the Windows operating system.

Linux dependencies

In order to use HOOPS Communicator in a Linux environment, your system must meet the following requirements:

  • glibc: 2.17 or greater.

  • libstdc++: from GCC 8.2.3 or later.

Web Viewer

The Web Viewer works on the following browsers:




Chrome, Firefox, MS Edge


Chrome, Firefox, MS Edge


Chrome, Firefox, Safari 8

Android 5+


iOS 11+

Chrome, Safari